Privacy Policy

1. Introduction

SoftGardenStation ("we," "our," or "us") is dedicated to preserving your privacy. This document details how we handle your data when you engage with our website softgardenstation.sbs or make use of our yacht renting services.

By engaging with our services, you are giving consent to our data handling as outlined in this policy. We adhere to the requirements of relevant privacy laws, which include the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal details that you voluntarily submit to us when you:

• Book a yacht rental
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete fields on our website
• Engage in our surveys or special offers

This information may consist of:

• Your name and contact details (email, telephone, address)
• Financial details (safely processed via third-party vendors)
• Your yacht rental preferences and needs
• Contact information in case of emergencies
• Information regarding dietary needs or health-related information (if provided)

2.2 Information Collected Automatically

When you access our website, certain data about your device and your interaction with the site is automatically logged:

• IP address and geolocation
• Type and version of your browser
• Web pages you visit and duration of your visit
• Web pages that directed you to our site
• Information about your device (model, screen size, etc.)

2.3 Cookies and Similar Technologies

We make use of cookies and other equivalent tracking technologies to enhance your browsing experience. These technologies enable us to:

• Retain your settings preferences
• Analyze how our website is used and its effectiveness
• Deliver content tailored to you
• Fine-tune our offerings

You are able to manage your cookies preferences via your browser settings or our cookie consent tool.

3. Utilization of Collected Data

We put to use the collected data for several purposes:

• Provision of Services: To deliver yacht renting services, process your reservations, and maintain communication about your booking details
• Assisting Customers: To handle inquiries and provide support
• Transactions: To process your payments and handle billing matters
• Ensuring Safety and Security: To uphold the safety of our services and protect against deceptive activities
• Promotional Efforts: To send you offers and news (only with your consent)
• Site Enhancement: To study browsing patterns and enhance the functionality of our website
• Legal Adherence: To comply with established legal and regulatory norms

4. Disclosure of Information

Your personal data is neither sold, exchanged, nor leased to third-party entities. We may share your information under these scenarios:

4.1 External Service Providers

Information may be shared with reliable third-party service providers assisting us in several areas including: payment facilitation; website upkeep; email marketing; analytics monitoring; customer service tasks.

4.2 Under Legal Demand

We may disclose your data when mandated by the legal system or in response to legal procedures, judicial directives, emergency situations, or to probe possible unlawful acts or fraud.

4.3 In Business Transitions

In the event of a corporate merger, asset sale, or acquisition, your information may be transferred as part of the business assets.

5. Securing Data

We apply suitable technical and organizational safety measures to protect your personal data from unauthorized access, changes, exposure, or obliteration. These precautions include encryption, protected servers, restriction of access, consistent assessments, and training for our staff.

Please be reminded, however, no method of data transmission or electronic storage is entirely secure. We cannot warrant complete security of your data.

6. Storage of Data

We store your personal details only for the time necessary to fulfill the purposes for which the information was gathered or as demanded by law. Typical retention periods include:

• Yacht rental records: 7 years (for tax/legal reasons)
• Promotional communications: until you choose to unsubscribe or the data is deleted
• Website analytics data: 24 months
• Customer services interactions: 5 years from the last contact

7. Rights and Choices of Users

Users have the right to access, correct, erase (as per legal stipulations), transfer, object to marketing, and control cookies. To act upon these rights, reach out to us through the contact information given below.

8. External Services

8.1 Google Analytics

We use Google Analytics for insight into website traffic. You can refuse this through the Google Analytics Opt-out Browser Add-on.

8.2 Social Networks

Links to social media platforms, with their separate privacy policies, may be present on our site.

8.3 Payment Processors

All payments are processed by third-party entities that comply with the PCI DSS standards.

9. Cross-Border Data Transfers

Your data might be transferred to and processed in territories outside of Spain. We take appropriate measures to offer the same level of protection as provided by applicable privacy laws.

10. Privacy of Minors

Our services are not intended for individuals under the age of 13, nor do we knowingly collect data from such minors. In cases where you suspect a minor has submitted information to us, please contact us without delay.

11. Policy Modifications

We reserve the right to modify this Privacy Policy to adapt to changing practices or legal conditions. Notifications about these updates will be communicated by updating the policy on our website, emailing our users, or presenting a notice on our homepage. Continuous engagement with our services following these changes implies acceptance of the updated policy.

12. Getting in Touch

For inquiries about this Privacy Policy or our data procedures, please get in touch with us:

13. Adherence to Google Ads User Consent Guidelines

We conform to the user consent policies of Google Ads. Changes to cookie preferences can be made anytime using our cookie management tool.